Returns and complaints

RETURNS

The customer has the right to withdraw from the contract for the sale of products purchased in the ACUSTORE online store within 14 days of their receipt on the terms described in the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, No. 827).

The returned goods cannot have traces of use or damage, and in the case of sterile packed goods – they cannot be opened. Partial contents of the package cannot be returned.

The amount due for the returned goods (excluding shipping costs) will be refunded at the latest within 14 business days from the moment of receiving the shipment with the returned goods, to the bank account indicated by the customer, after verification of the returned goods.

The ACUSTORE store does not accept any COD shipments.

The return should be sent back at your own expense along with a copy of the proof of purchase and a completed and signed return form to the company’s address:

ACUSTORE

42-240 Rudniki

ul. Witosa 1

With a note “return”.

COMPLAINTS

If, after receiving the order, the customer finds physical defects in it or finds the non-compliance of the received goods with the ordered goods, he should send it back by post with a completed and signed complaint form and proof of purchase to our address:

ACUSTORE

42-240 Rudniki

ul. Witosa 1

With a note “return”.

The ACUSTORE store does not accept any COD shipments.

In the event of a justified complaint, the damaged goods will be repaired or replaced with the same full-value product, and if this is not possible, all transaction costs incurred by the customer, including costs related to returning the advertised goods, will be reimbursed.

The seller will respond to the complaint as soon as possible, no later than 14 days from the date of receipt of the advertised goods.